Frequently Asked Questions

Do you do custom orders?

Yes! Many items in the shop can be personalized, or if you're looking for a completely custom design or item, please get in contact! And don't worry: sending me a message doesn't mean you have to buy anything.

 

I have an idea for a custom order, but I don't know if it's possible. What should I do?

Message me and ask about it! I like to say I'm a craft engineer -- I LOVE figuring out how to turn a wild idea into reality! So many of my custom orders have started out as "I really want to be able to do [X] ... could you make something like that?"

 

Why doesn't my item look exactly like the ones in the photos on the listing?

Since each item is handcrafted, every single one is entirely unique, and you may notice some minor quirks or differences.

 

There's a problem with my order!

Accidents do happen! Whether it's a shipping mishap or something else, please either send me a message here or email me at ariellemilstein @ gmail . com and let me know what the problem is. I'll do everything I can to make it all better!

I need a gift for a loved one who's a nerd, but I don't understand any of that stuff! Can you help me pick or design something for them?

Definitely! We can try to do a little recon together and see if we can come up with something that they will be happy to get!

 

I need it by tomorrow! Can I get rush shipping?

Since most items are made-to-order, I need time to actually create your purchases! But I tend to get started as soon as orders come in, so it'll usually be in the mail in a day or two. After that, it's in the hands of the USPS.

 

I have a question that isn't on this page!

It was bound to happen sometime! Please feel free to get in contact with me via the contact page :)